You can view the status of your order and see if it has shipped in My Account if you have registered for an account.
Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 2 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM EST, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (tip change, etc.).
Any order shipping to a freight forwarding service may be held for up to 72 hours as a fraud prevention measure. We appreciate your patience.
You will receive a shipping confirmation and tracking number(s) via email when your order is shipped. Once your shipment(s) has been scanned by the shipping provider at the local hub, you can use the tracking number provided in your shipping confirmation to track the progress of your shipment. Below are tracking links for a few of the more popular shipping service providers:
USPS tracking sometimes stops when the package leave the United States because USPS does not integrate will all foreign countries' tracking systems. In that case, you can try the EMS postal service to find the destination country's postal service tracking information here.
If for some reason you cannot track your package or need assistance, please contact a Sales and Customer Service Representative toll free at +1-888-314-4111 (International +1-904-448-8748) or via our contact form that you will find by clicking the blue Help button at the bottom right of this page.