Customer Service

WARRANTY INFORMATION | SPLICED MAPLE, BREAK, AND JUMP SHAFT CARE
CARBON FIBER COMPOSITE SHAFT CARE | REPAIRS AND RETURNS INFO | SHIPPING INSTRUCTIONS


 WARRANTY INFORMATION

As the manufacturer of the highest quality billiards products on the market today, Predator Products (Predator) is committed to the performance and durability of its products. To protect your investment, Predator offers a Limited Lifetime Warranty against manufacturing defects. If you ever experience a problem that you believe is covered under warranty, please return your product to us and/or email us at Customer Service. Please note that this warranty does not cover problems resulting from wood warping or abuse.

Terms And Conditions. Predator warrants solely to the original purchaser of the product, for as long as he/she may own it, that it shall be free from defects in materials and workmanship under normal use. This Limited Lifetime Warranty is non-transferrable and does not apply to asserted defects resulting from: (a) normal wear and tear; (b) modification, misuse, abuse or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity.
This Limited Lifetime Warranty applies only to those products purchased from authorized dealers of Predator. Predator shafts designed for Uni-Loc® and Radial® joints are only warranted when coupled with Original Uni-Loc® and Radial® joints.

Limitation On Obligations. The obligations of Predator hereunder are limited to repair or replacement of any product found to be defective under this Limited Lifetime Warranty. In no event shall Predator be liable for any indirect, incidental or consequential damages, of any nature, or kind or for damages to or loss of property. This Limited Lifetime Warranty is the sole warranty for Predator cues and shafts and is given in lieu of all other warranties, express or implied, including any implied warranties of merchantability and fitness for purpose.

Sole Warranty. This Limited Lifetime Warranty, as set forth herein, constitutes the entire warranty and representation of Predator with regard to its cues and shafts. This Limited Lifetime Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the product. No representation or warranty made by any Predator employee, dealer or agent shall be binding upon Predator other than as set forth herein.

Claim Procedures. Claims for warranty performance and service shall be made by sending the product, with shipping and insurance prepaid by the purchaser, to Predator Group, Warranty & Repairs, 702 East Chicago Road, Coldwater, MI 49036 together with (a) evidence of original purchase and (b) a completed “Repair/Return Form.” International customers should ship products to the place of purchase or directly to Predator at the above address.

Upon receipt, Predator will review the description of the asserted defect, examine the product and make repairs and replacements as appropriate under this Limited Lifetime Warranty. Upon completion of the service, Predator shall return the product to the original purchaser, with shipping and insurance prepaid by Predator. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.

RETURN TO TOP


SPLICED MAPLE, BREAK, AND JUMP SHAFT CARE INSTRUCTIONS

WARPAGE – FINISH. Wood will soak up moisture in wet climates and release moisture in dry climates. To prevent warpage or finish problems, store your cue in an environment that has a stable and consistent temperature with a humidity level of 45 to 50 percent.

ABUSE. Cues made of wood are not designed to withstand lateral pressure and should not be leaned or propped up against a wall, dropped on the floor, bent excessively while playing, or hit on a table. We recommend protecting your cue with a case.

SHAFT DIAMETER. We do not recommend turning your shaft down. Your shaft’s taper and diameter were engineered with accuracy and performance in mind. Should you choose to turn your shaft down, please be aware that any Predator shaft turned down or sanded below the tolerances in the table below will result in the automatic voiding of your shaft’s warranty.

3RD GENERATION SHAFTS


Shaft Model Min. Shaft &
Ferrule Diameter
Min. V-Tek Tip
Silencer Thickness
Min. Ferrule
Length
Min. Vault Plate
Thickness
logos-match-vantage 0.492″

(12.50mm)

0.010″

(0.25mm)

0.425″

(10.80mm)

0.070″

(1.78mm)

logos-match-z-3 0.449″

(11.40mm)

0.010″

(0.25mm)

0.374″

(9.50mm)

0.070″

(1.78mm)

logos-match-314-3 0.482″

(12.25mm)

0.010″

(0.25mm)

0.475″

(12.00mm)

0.070″

(1.78mm)

logos-match-carom 0.457″

(11.60mm)

0.010″

(0.25mm)

0.315″

(8.00mm)

0.070″

(1.78mm)


2ND GENERATION SHAFTS


Shaft Model Minimum Diameter
logos-match-z-2b 0.449″

(11.40mm)

logos-match-314-2b 0.480″

(12.25mm)

logos-match-fatc

0.500″

(12.70mm)

TIP REPLACEMENT. Should you wish to replace the tip on your Predator 3143, Z3, Vantage, or Vantage 3C shaft, do not remove the dark gray tip silencer plate located underneath the tip as this will reduce the strength of your shaft and void the warranty. The tip silencer must remain at least .010″ (0.25mm) thick to maintain the shafts integrity. Should you need to replace the tip silencer, please contact customer service or an authorized Predator repair center. Click here to watch the Predator Third Generation Tip Replacement Instructional Video.

PHENOLIC TIP REPLACEMENT. If you want to replace your phenolic tip on you BK2/BK3 break cue or your Air/Air2 jump cue, do not remove the black carbon fiber tip plate located under the brown phenolic tip as this will reduce the strength of your shaft and void the warranty. Leave .020″ (0.5mm) of the brown phenolic before gluing on the replacement tip.

SHAFT MAINTENANCE. To clean your Predator shaft, use a towel slightly dampened with rubbing alcohol. After cleaning, use a leather burnisher or similar material to seal the shaft. Using a Carnuba wax may also help to seal the shaft and protect it from moisture. To avoid damage, do not sand the shaft; no abrasive is necessary. Do not expose the shaft to excessive moisture and do not steam it to remove dings. Importantly, do not use any water-based cleaner.

THE ORIGINAL UNI-LOC® JOINT. We recommend cleaning the Original Uni-Loc® Quick Release joint when you first receive your cue and every six months thereafter. These joints are precision manufactured to exact tolerances and even a modest amount of dirt can create a problem. You can use a Q-Tip dipped in Isopropyl Alcohol (90%) to clean the inside threads and bore of the shaft insert. Clean the joint pin and threads with alcohol and a clean rag. We recommend the use of joint protectors to help keep your joint clean and to protect it from damage.

FERRULE. Much of the shaft’s performance can be attributed to our ferrule design and composition. Due to the performance enhancing material used for the ferrule, scratches may appear with normal use. In this case, we recommend sending your shaft to an authorized Predator repair center for a clean up. Removing or changing the ferrule will void the warranty.

WRAP CLEANING. For leather and Uni-Loc® Leather LuxeTM wraps, barely dampen a towel with water, wipe the wrap, and dry it immediately. Use Isopropyl Alcohol (90%) for Irish Linen wraps.

PARTIAL SHAFTS. If the official Predator logo is not on your partial shaft, the Limited Lifetime Warranty is void.

PREDATOR CUSTOMER SERVICE. If you have any questions or need any maintenance work done on your Predator product, please contact customer service via this web site or via email at customerservice@predatorgroup.com

RETURN TO TOP


REVO CARBON COMPOSITE SHAFT CARE INSTRUCTIONS

WARPAGE. REVO carbon composite shafts feature a limited-lifetime warranty against warpage.

ABUSE. REVO carbon composite shafts are not designed to withstand extensive lateral pressure. They should not be bent excessively, hit on the table or other objects, or treated with any abrasives, solid or liquid. We recommend protecting your shaft with a case and joint protectors.

SHAFT DIAMETER. The REVO carbon composite shaft’s diameter must never be altered. Any sanding, polishing, or abrasive treatment could compromise the micro-thin layers of carbon fiber and will immediately void the shaft’s warranty. Additionally the use of abrasives on the REVO shaft could release potentially harmful carbon fiber dust.

REVO CARBON COMPOSITE SHAFT


Shaft Model Min. Shaft

Diameter

Min. V-Tek Tip
Silencer Thickness
Min. Ferrule
Length
Min. Vault Plate
Thickness
Revo-4c-Logo 0.504″

(12.8mm)

.010″

(.010mm)

N/A 0.060″

(1.5mm)

TIP REPLACEMENT. REVO Carbon composite shafts have no ferrule. The front end is made up of the Predator V-TEK vault plate, red V-TEK Tip Silencer, and eight-layer Victory Tip. Because the shaft cannot be sanded, replacing the tip, and/or the tip silencer should only be done by an authorized Predator Repair Center equipped with the proper tools to protect your REVO shaft. In the event that you choose to replace the tip on your shaft through a non-authorized cue technician, the red V-TEK Tip-Silencer must remain at least .010” (0.25mm) thick to maintain the shaft’s integrity. Any reduction in the tip-silencer below .010” (0.25mm) will void the shaft’s limited-lifetime warranty and compromise its performance.

REVO SHAFT FINISH MAINTENANCE. REVO carbon composite shafts should never be sanded or modified. Sanding the surface of the REVO shaft will damage the exterior finish and weaken the shaft’s structural integrity and release potentially harmful materials that could affect your health. Any sanding, polishing, or treatment of the surface of the shaft with chemicals or abrasives of any kind will void the shaft’s limited-lifetime warranty and negatively affect the shaft’s longevity and performance. Never use talcum powder, baby powder, hand chalk, or other shaft treatments on a REVO carbon fiber composite shaft.

To clean the surface of your REVO carbon composite shaft, you can use one of the following two solutions: REVO Wipes, or Isopropyl Alcohol (90%) cleaning.
Step 1. Wipe the shaft with the included microfiber cleaning cloth, brushing away any lose dirt, dust and debris.
Step 2. Using a REVO wipe or soft cloth towel with a reasonable amount of Isopropyl Alcohol (90%), work up and down the shaft, from the joint end toward the tip while rotating your hand around the shaft’s circumference. You may see dirt on the towelette – this is normal. Continue to work the shaft until all areas have been thoroughly wiped, allowing 1-2 minutes for the surface to dry.

THE ORIGINAL UNI-LOC® JOINT. We recommend cleaning the Original Uni-Loc® Quick Release joint when you first receive your cue and every six months thereafter. These joints are precision manufactured to exact tolerances and even a modest amount of dirt can create a problem. You can use a Q-Tip dipped in Isopropyl Alcohol (90%) to clean the inside threads and bore of the shaft insert. Clean the joint pin and threads with alcohol and a clean rag. We recommend the use of joint protectors to help keep your joint clean and to protect it from damage.

PREDATOR CUSTOMER SERVICE. If you have any questions or need any maintenance work done on your Predator product, please contact customer service via this web site or via email at customerservice@predatorgroup.com

RETURN TO TOP


REPAIRS & RETURNS INFORMATION

Your Predator cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. Predator will decide, solely at its discretion, which repairs will be made under the Limited Lifetime Warranty.

FACTORY SERVICE:
Please contact us prior to sending us products under warranty or repairs.

RETURN TO TOP


SHIPPING INSTRUCTIONS

Before returning a product, please download and complete the Repair/Return Form and enclose it with the returned product. Please send us your cue or shaft in a tube or in a triangular box consistent with UPS/USPS guidelines. Avoid flat square boxes that can lead to further damage due to poor handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way to the authorized Predator repair center. If you provide us with an email address, we will notify you upon receipt of your returned product and provide a return date (valid warranty claims) or we will provide an estimate of repair charges and completion time (non-warranty claims).

SHIPPING CHARGES
International shipping charges vary from approximately $20 to $70 for one cue and you may wish to contact us for an estimate before returning your cue to the U.S. Note, we ship international packages using UPS Express. If you have a question about repairs or are unsure about whether or not the needed repair will be covered by the Limited Lifetime Warranty, please contact us and we will be happy to help you.
Authorized Repair Centers
We have selected and trained several repair centers to service your Predator products. To locate an Authorized Repair Center, go to our dealer locator and select the Repair Center option. A list will then be displayed showing their names and contact information.

 

RETURN TO TOP

Copyright © 2014 Predator Products. All Rights Reserved. Predator, Poison and Uni-Loc are registered trademarks of Predator Group.
Rock My Image - Online Marketing